FAQs

Goods to be delivered into Amazon have to be packed in a certain way to allow the Fulfilment Centre to process them efficiently.  The result of this is that there are a few extra requirements on the height, weight and labelling of the pallets.  The Amazon Freight Presentation section of our Terms and Conditions holds all the extra information required, in addition please contact our Commercial Team who will be pleased to answer any specific questions.

A stand trailer is a trailer that is left on a customer’s premises for them to load as the goods become avalaible. We will then arrange to swap the full trailer for an empty one daily. This is different to ‘live loading’ where a vehicle arrives and the freight is loaded while it waits. Stand trailers are provided for high voulme customers and can be swapped out numerous times each day. The safe loading of stand trailers is very important and must be completed to HSE standards. For more inforamtion please contact the Commercial Team.

RDC stands for Regional Distribution Centre which is a large warehouse for one or more companies. Such locations have many deliveries every day and can be challenging points to get freight into. To make this process easier we have many agreements that allow freight to be delivered in a consolidated manner including by leaving of a trailer on site. When this happens the portal’s electronic signature will show RDC confirming that the freight has arrived on site. Once completed the POD will appear too.

Unfortunately, we are unable to stop anywhere that is unsafe or illegal. Where parking is taken up or access is blocked we will try our best to make your delivery. If it is impossible to do this safely we will contact you to ask for further instructions. Where it is impossible to stop safely we reserve the right to return the goods to our depot and redeliver with the cost of this being directed to the customer. In these situations, it is the professional opinion of the driver on-site that determines whether a delivery can be made safely or not.

Delivery and collection points not knowing a delivery is coming is common in our industry. To ensure we can quickly and easily contact the correct person we require a named individual with a direct dial number.

The majority of our vehicles are fitted with tail lifts and pallet trucks meaning that we can deliver goods to locations with no forklift. Pallet must be no more than 1.5 x 1.2 x 2.2m weighing 1000kg or less. Such deliveries can only be made on flat, firm surfaces to ensure the safety of the driver.  Where a small vehicle is required (7.5 tonne) tail lift deliveries are restricted to 750kg or less.  Contact our Commercial Team for more information.

We can move goods that are not palletised preferably by collecting them and palletising them ourselves. Provision of pallet and wrap can be requested when booking on our portal.

We are able to leave goods at delivery points without a signature where the sender has confirmed in writing that it is ok to do so.

We will always do our utmost to deliver your freight but there are instances when this is not possible. Where roads are closed or no access available we reserve the right to return the goods to our depot and redeliver on another occasion. Where Anglia Freight is not at fault for the delivery failing there will be a charge for the redelivery.

The majority of our vehicles are fitted with tail lifts and pallet trucks meaning that we can deliver goods to locations with no forklift. Pallet must be no more than 1.5 x 1.2 x 2.2m weighing 1000kg or less. Such deliveries can only be made on flat, firm surfaces to ensure the safety of the driver.

All goods and packaging is the property of the consignee (person accepting delivery) and as such will be left with them. For a fee we are able to remove pallets.

We are able to deliver on any day at any time. Anything outside of Monday to Friday 0900 to 1700hrs will be charged separately and must be agreed in writing prior to collection.

We accept all major credit and debit cards along with bank transfers. Please note all funds will need to be cleared in our account before shipment can commence.

All freight must be labelled before being loaded onto one of our vehicles. Labels can be printed from our freight portal. For customers despatching numerous pallets on a daily basis we can provide and install a label printer, for more details contact sales.

Ensuring freight is secured tightly to the pallet and wrapped appropriately is essential to ensuring a safe hassle free journey. We are always on hand to advise on best practice and will contact you immediately if we consider that something may cause a problem.

For more advice see the freight presentation section of our terms and conditions.

Importing not only involves the movement of the goods but also clearing them through customs. With multiple organisations, this can be challenging and confusing. To remove all the doubt and worry talk directly to our sales team who can take on the full import or specific elements as required.

Storage is one of our many services and our sales team would be pleased to talk to you about this. Short term or long our racked warehouse can cater for many needs.

All quotes are valid for one calendar month from the date of issue.

Yes we can. Once the job is booked, but prior to collection, create a PDF titled with the Anglia Freight job reference and send it to paperwork@angliafreight.co.uk. Copies of the signed POD will be made available through the booking portal.

All PODs (Proof of Delivery) can be accessed (for viewing and printing) through the Jobs List on our booking portal.

Any collection and delivery requirements must be entered into the relevant notes section when booking the job on the portal. For any questions contact our Business Support team.

Yes, all UK shipments can have their insurance up levelled to £10 per tonne. Additionally, one off bespoke insurance premiums can be booked, contact our sales team on 01379 872872 and select option 1, for more information.

Anglia Freight operate under Road Haulage Association (RHA), CMR and British International Freight Association (BIFA) terms and conditions.

Under these terms all UK freight is covered as standard to a maximum of £1300 per tonne, European freight to a maximum of 8.33 SDRs per tonne and International freight to 2 SDRS per tonne.

Next day freight will be collected on day 1 and delivered on day 2 this is an A level service.

48 hour freight will be collected on day 1 and delivered on either day 2 or 3, this is a B level service.

72hr hour freight will be collected on day 1 and delivered on either day 2, 3 or 4, this is a C level service.

Same day shipments can also be requested and will be confirmed in writing prior to collection.

Please refer to our delivery section in our Terms and Conditions.

A list of contacts can be found on our contact page.

Alternatively, call us on 01379 872872.

Anglia Freight offers a range of standard additional services such as timed deliveries and handball offloading which can be booked through our portal. In addition, we can accommodate those unique one-off requirements which will always be confirmed in writing. To discuss any needs further please contact our sales team.

We can collect and deliver freight worldwide. For information on our services please use the links: UK shipments, European shipments, International shipments.

Your goods are most likely to be delivered on an 18 tonne rigid vehicle fitted with a tail lift and on occasion’s access permitting an artic. Where the delivery point has narrow approach roads a smaller 7.5 tonne vehicle can be requested for an additional charge.

Tracking is available through our portal for all freight, contact Business Support for further information.

Fill in the form to open a credit account with Anglia Freight. Once your form has been submitted we will process your application and revert within 24 hours.

When carrying hazardous goods we have a legal requirement to hold specific information pertaining to the goods. This information is the UN number, Hazardous Class, Packing Group and an emergency contact number. This information must be entered when booking every shipment. Please note it is the responsibility of the consignor and not the haulier to ensure that this information is correct. Any liability resulting from incorrect information, therefore, lies with the consignor.

One pallet space is 1.2m long, 1.2m wide and 2.2m tall. We are able to ship goods of multiple shipments, to do this we need to know how many pallet spaces your goods will take up. A pallet 2.4 x 1.5 x 1.8m will take up two spaces in length and 2 with its width (whilst it only infringes on the second width space this is still chargeable as 2 full spaces). As a result this would be booked as 1 pallet (quantity) and 4 spaces (volume). Refer to our Booking Instructions for more information.

All invoice queries should be directed to our Business Support team.